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Univeral Formulas provides a varitety of chartiable contributions including:
Know that when you purchase Universal Formulas products a portion of the proceeds are helping those in need. We thank you for your support. Andy
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Universal Formulas uses the highest standards of manufacturing to ensure quality,
potency, and freshness.
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Our mission is to empower you to achieve an extraordinary quality of health and vitality
by providing products and information that will support your journey towards delightful,
healthy living. We are happy to answer any questions you may have about our products. By law,
we are not allowed to comment on advice given to you by your doctor or any other health care
professional, nor do we give medical advice pertaining to specific illnesses.
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Table of Contents
The Information We Collect
How We Use the Information
Collection of Information by Third-Party Sites and Sponsors
Cookies
Our Commitment to Security
How You can Access or Correct Information
Special Note for Parents
How to Contact Us
This is the Privacy Policy for the United States of America.
Thank you for visiting UniversalFormulas.com site. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used by Universal Renaissance, Inc.
The Information We Collect
Through a variety of publications, websites, and other media, you can order products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as our online newsletters, or participate in one of our online forums or communities. You are able to visit much of this website and utilize features without providing any personally identifiable information. Sometimes, however, we do need your personally identifiable information to provide you with the products and services that you request. The types of personally identifiable information that may be collected at these pages and elsewhere include, but are not limited to: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services.
At some Universal Renaissance, Inc. pages and through certain promotions, you can submit information about other people. For example, you might submit a person's name and e-mail address to send an electronic greeting card and, if you order a gift online or offline and want it sent directly to the recipient, you might submit the recipient's name and address. The types of personally identifiable information that may be collected about other people at these pages include: recipient's name, address, e-mail address, and telephone number.
For certain promotions, only persons who provide us with the requested personally identifiable information will be able to order products, programs, and services or otherwise participate in the promotion's activities and offerings.
We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
How We Use the Information
We may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about offerings, and to offer you other products, programs or services that we believe may be of interest to you.
We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or when we make changes to subscriber agreements, to fulfill a request by you for an online newsletter, or to contact you about your account with us.
We use the information that you provide about others to enable us to send them your gifts or cards. From time to time, we also may use this information to offer our products, programs, or services to them.
If you choose to submit content for publication such as forum or bulletin board post as well as email feedback and testimonials, we may publish your name, screen name, and other information you have provided to us.
The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products, programs, or services.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our publications and websites and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.
We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.
Agents and contractors of Universal Renaissance, Inc. who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Universal Renaissance, Inc.
We may transfer your personally identifiable information to other Universal Renaissance, Inc.. offices for internal management and administrative purposes. Your personal data will be transferred to other Universal Renaissance, Inc. offices where necessary for the performance or conclusion of our contractual obligations to you or for your benefit. Transfers of personally identifiable information may also be made where necessary for the establishment, exercise, or defense of legal claims.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
Privacy Options
If you prefer not to receive traditional mail or other off-line promotions from this or any other Universal Renaissance, Inc. property or any companies not owned by Universal Renaissance, Inc., please click here.
If a Universal Renaissance, Inc. site discloses personally identifiable information to companies not owned by Universal Renaissance, Inc. who want to market products or services to you, it will provide you with an opportunity to opt out or block such uses. If you prefer not to receive online marketing information from companies not owned by Universal Renaissance, Inc., please click here.
Universal Renaissance, Inc. may on occasion combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you. If you prefer not to receive online marketing information from this or any other Universal Renaissance, Inc. site, please click here.
Universal Renaissance, Inc. sites will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Collection of Information by Third-Party Sites and Sponsors
Some of our sites contain links to other sites whose information practices may be different than ours. You should consult the other sites' privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.
Universal Renaissance, Inc. sites sometimes may offer contests, sweepstakes, or promotions that are sponsored by or co-sponsored with identified third parties. By virtue of their sponsorship, these third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. Universal Renaissance, Inc. has no control over the third-party sponsors' use of this information. The Universal Renaissance, Inc. site will notify you at the time of requesting personally identifiable information if third-party sponsors will obtain such information.
Universal Renaissance, Inc. sites may use reputable third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements. This privacy notice does not cover any use of information that such third parties may have collected from you or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs). For more information on the use of such third-parties, please click here
Cookies
To enhance your experience with our sites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.
We may also use small pieces of code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These "web beacons" may be used to deliver cookies that conform to our cookie policy.
Our Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect.
How You can Access or Correct Information
To inquire about personally identifiable information that this Universal Renaissance, Inc. site has collected about you, or how to correct factual errors in such information, please email us by clicking here
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
Special Note for Parents
The site you are visiting is one of the Universal Renaissance, Inc. general audience sites. For more information about our online privacy practices for children's sites, consult the privacy notice at the children's site in which you are interested.
Changes to this Notice
This Notice may be changed by Universal Renaissance, Inc. The revised Notice will be posted to this page so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it.
How to Contact Us
Universal Renaissance, Inc. Privacy Notice or its implementation please contact us by clicking here
This Privacy Notice was revised 01/05/2006
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No Hassle Limited Guarantee:
Universal Formulas offers a 100% satisfaction money-back guarantee on products. We guarantee our products for Freshness, Quality, and Potency. If you are not completely satisfied with any Universal Formulas’ product, simply request and obtain a return authorization for the unused portion within 45 days of purchase. Shipping charges may be refundable.
Returns due to an error in our order processing or damage, although rare:
Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should a problem arise with your order, please contact a Customer Care Consultant at (800) 342-6960* to obtain a return authorization and shipping instructions. A return authorization will ensure the proper handling of the matter and enable us to expedite a resolution. Shipment of authorized returns should be made within 20 days of the issuance of the return authorization. Items returned without prior authorization may not be accepted. Shipping charges are refunded for these reasons.
We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain issues apply to requests for returns. These issues include:
Orders that exceed 45 days of purchase date,
Limit of 1 opened product per return,
Custom products or Special Order Items,
Products missing labels or tampered with.
Returns due to customer ordering errors:
Returns accepted for items ordered by the customer in error may be subject to a 20% processing fee. Shipping charges may not be refundable. We will do all we can to minimize the cost and promptly make things right.
*Optional means of contacting us for a return authorization are:
(800) 342-6960
(269) 373-2930,
FAX (269) 373-6328,
Email: ReturnRequests@UniversalFormulas.com.
Email: Customer.Request@UniversalFormulas.com
Shipping Considerations
All shipping or delivery issues, including incorrect, damaged, expired, or undelivered packages or products must be addressed, by contacting Universal Formulas, as timely as possible with in 45 days of product shipping or delivery. Universal Formulas is not responsible for reimbursement or replacement beyond this period, but we shall do our best to assist you with your requests.
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Typically, orders ship complete within 24 hours of receipt.
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“Domestic” Shipping Policies
Within the 48 Contiguous States of the USA
Shipping Charges:
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A flat rate shipping and handling fee of $7.50 is applied to orders that
total less than $100 prior to shipping charges
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FREE shipping in the 48 contiguous states, excluding Hawaii and Alaska on
orders that total over $100 after discounts and prior to shipping charges.
Shipping Method:
“Non-Domestic” Shipping Policies
International & Outside the 48 Contiguous States of the
USA
Shipping Charges:
Shipping Method:
Customs fees and duties are the responsibility of the customer. Every effort
will be made to minimize these costs. Universal Formulas is registered with the Food Registry
of the FDA (Federal Drug Administration). Our nutritional enhancement products are classified
as “Dry Food Items”. As classified and shipping via USPS, often times eliminates
customs brokerage and tariff duty fees.
Shipping via USPS and classing these products as “Dry Food Items”,
often times speeds delivery and eliminates customs brokerage/tariff duty fees. However, we
cannot guarantee that these fees will be eliminated.
Shipping Considerations
All shipping or delivery issues, including incorrect, damaged, expired, or undelivered packages or products must be addressed, by contact Universal Formulas, as timely as possible with in 45 days of product shipping or delivery. Universal Formulas is not responsible for reimbursement or replacement beyond this period, but we shall do our best to assist you with your requests.
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